March 15, 2025 Local Markets
Regional Language Mixing Creates Research Challenges
Bulgarian users switch between Cyrillic and Latin characters when searching, sometimes mid-query. A cafe in Haskovo might get searches for "кафе haskovo" or "cafe Хасково" for the exact same intent. Standard keyword tools don't handle this well because they treat these as separate queries. But they're not—they're the same person looking for the same thing, just typing differently depending on their keyboard setting or habit. This matters because if you only optimize for one variation, you're missing a chunk of your potential audience. The solution involves tracking both character sets and understanding when users prefer which format. It's tedious work, but it matches reality better than forcing everything into one language.
Talk about your region
February 28, 2025 Research Methods
Customer Service Logs Reveal Better Keywords Than Tools
One client gave us access to their customer support emails and chat transcripts. The language people use when they have a problem differs completely from how they search beforehand. Someone searching for "ремонт климатик" might later email asking about "вентилаторът не духа студено" or "тече вода от апарата." Those phrases rarely show up in keyword research tools, but they represent real search intent at different stages. We started creating content around these support-derived phrases and saw traffic from queries we never would have targeted otherwise. The conversion rate on that traffic runs higher too, probably because the content addresses actual problems using language people naturally use when something's broken and they need help now.
Explore our process
February 10, 2025 Seasonal Planning
Search Volume Peaks Don't Match Purchase Timing
People search for "летни гуми" (summer tires) most heavily in April and May when the weather warms up. But the smart tire shops start their content and ad campaigns in February, targeting the smaller group of people who plan ahead. Why? Because by the time search volume peaks, competition for ad space is brutal and prices triple. Plus, the April searchers are often in crisis mode—they need tires this week, and they'll go wherever has stock. The February searchers are researching, comparing, and more likely to choose based on value rather than pure availability. Different search timing attracts different customer mindsets. The high-volume keywords aren't always the valuable ones, especially when half your competitors are bidding on them simultaneously.
Learn more strategies